The Most Important Pillar Of Customer Service
The Most Important Pillar Of Customer Service
Hyken has been writing a weekly Forbes.com column since 2014. There are many ways customers feel they are disrespected. We asked them what would likely cause them to switch to a different company or brand.
61% of customers don’t think companies or brands respect their time. Hyken helps his clients create amazing customer and employee experiences. His client list includes companies in the Fortune 50 and businesses with less than 50 employees. In 2008, the National Speakers Association inducted Hyken into their Hall-of-Fame for lifetime achievement in the professional speaking industry. His annual research study on the state of customer service and CX is cited in hundreds of articles and publications and is used as a go-to resource by industry leaders worldwide.
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These two questions could give you answers and ideas that will enhance your relationship with your customers by proving your respect and appreciation for them. All customer service pillars involve some degree of respect. Respecting a customer’s time is just one way to show respect. Kindness, being proactive and recognizing and appreciating a customer for their business are just a few more ways—of many—to show respect. Please read the full list of posting rules found in our site’s Terms of Service.
